Privacy Policy
Effective June 10, 2024
This policy explains how VaultGrow collects and handles information when you use vaultgrow.app, the VaultGrow Android application, WhatsApp support, payment features, and related services.
1. Information we collect
Account information
Your name, email address, Google account identifier, user ID, country, city, and verified WhatsApp number.
Payment and transaction information
Plan selections, payment references, Binance Pay identifiers, cryptocurrency wallet addresses, networks, payment status, withdrawal records, and related transaction metadata.
Identity and compliance information
Where required, we may collect identity documents, verification results, and information needed for fraud prevention, sanctions screening, or legal compliance.
Device and usage information
IP address, device identifiers, app version, operating system, approximate location derived from network information, login activity, and security events.
Support communications
Messages and information you send through email, WhatsApp, forms, or other support channels.
2. How we use information
- Create, authenticate, secure, and support your VaultGrow account.
- Display available plans and process plan payments.
- Process automatic withdrawals through supported payment providers.
- Send payment, plan, security, withdrawal, and service notifications.
- Detect duplicate accounts, abuse, unauthorized access, fraud, and suspicious activity.
- Maintain transaction records, resolve disputes, and comply with applicable legal obligations.
- Improve reliability, performance, user experience, and customer support.
3. Payment providers and third parties
VaultGrow uses third-party providers to process cryptocurrency payments and payouts, including Binance Pay and Plisio. Information required to complete a transaction may be sent to the selected provider. Those providers handle information under their own terms and privacy policies. Binance Pay and Plisio both provide merchant cryptocurrency-payment services. citeturn792049search0turn792049search3
We may also use infrastructure, hosting, analytics, email, security, verification, and customer-support providers. We share only information reasonably required for the relevant service, security purpose, or legal obligation.
We do not sell personal information to advertisers or data brokers.
4. WhatsApp communications
If you link a WhatsApp number, VaultGrow may use it for verification codes, account alerts, payment updates, plan notifications, withdrawal updates, and support. You are responsible for keeping access to your WhatsApp account secure. Marketing messages, if introduced, will require any consent required by applicable rules.
5. Data retention
We retain account and transaction information for as long as reasonably necessary to provide the service, protect users, prevent fraud, resolve disputes, maintain financial records, and satisfy applicable legal or regulatory obligations. Some records may need to be retained after account closure.
6. Security
We use administrative, technical, and organizational safeguards designed to protect account and transaction information. These may include encrypted network connections, access controls, hashed authentication data, monitoring, rate limits, and restricted administrative access.
No system is completely secure
You should use a secure device, protect your email and WhatsApp accounts, and never disclose verification codes, passwords, PINs, or private wallet keys.
7. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal information. These rights may be limited where we must retain records for security, transaction, dispute, tax, or legal reasons.
To make a privacy request, contact support@vaultgrow.app . We may need to verify your identity before acting on a request.
8. Children
VaultGrow is not intended for children. You must meet the minimum legal age required to enter binding agreements and use cryptocurrency-related services in your jurisdiction. We do not knowingly provide accounts to children.
9. International processing
VaultGrow and its service providers may process information in countries other than your own. Privacy and data-protection rules may differ between jurisdictions. Where required, we will use appropriate safeguards for international processing.
10. Changes to this policy
We may update this policy as the service, providers, or legal requirements change. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the app or linked contact channels.